Where Do You Deliver?
I deliver to all Disney resorts as well as Shades of Green and The Four Seasons. I will consider other locations. If you are staying at another location, Contact me and I will look it up and let you know. I cannot deliver to vacation rentals unless someone will be there to receive the item(s).
How Does Delivery Work?
I deliver to the front desk of the resort on your requested delivery date. The resort will present the basket(s) to you. Basket(s) cannot be placed in your room prior to check in. Often, room assignment does not occur until check in. In most cases, delivery will be made to your room shortly after check in. If you check in after 9 PM, you will need to ask for your basket(s) at the front desk or wait for delivery the following morning. Disney will not delivery to a room after 9 PM.
Does Disney Charge the Guest for Delivery?
No. Disney does charge a fee for items shipped to a resort or delivery by a shipping carrier (USPS, FedEx, UPS, etc.). I, personally, deliver my basket(s) so there is no fee.
What If My Basket Isn’t Delivered?
Please give the resort a reasonable amount of time for delivery. Depending on how busy the resort staff is, delivery could take a bit longer. If you have not received you delivery after a reasonable time period, please contact the front desk to check the delivery status. If you do not get a satisfactory answer, please contact me (407-924-3582) so that I can investigate.
How Far In Advance of My Trip Should I Order?
Order as soon as your plans are set. I require at least a week notice prior to the requested delivery date. There is a $10 short notice fee for orders placed less than a week prior to requested delivery.
Do You Ship Baskets?
No. Florida law does not allow me to ship my baskets.
What Happens If I Need to Cancel?
I will refund the amount of your purchase if you cancel at least seven days in advance of the requested delivery date. I cannot refund on cancellations made less than a week in advance as I will have already purchased the materials and assembled the basket(s).
Will You Customize a Basket?
The baskets you see on this site are set. The contents cannot be modified. I will be happy to add more of a particular item already included in the basket, to a point. Only so much will fit in one basket. Additional item options are listed under each basket. If you need something not shown in the basket, please contact me. If it means I need to make a trip to another location to obtain the merchandise, there will be an extra charge to cover my time and travel expense. If you need a totally custom basket, please contact me to discuss.
Will My Purchase(s) Look Exactly Like the Picture(s)?
Close! I reserve the right to substitute items of equal or greater value due to availability.
I Thought You Couldn’t Include Food Products In Your Gift Baskets.
Florida has very specific laws concerning inclusion of food in gift baskets. Over time, the laws have changed somewhat. I can include food items as long as I follow Florida regulations, which I do.
Why Don’t You Use Disney Brand Food Items in Your Baskets?
I could use Disney brand items, but they tend to be more expensive than other brands. I would rather pass along the savings to my clients by using non-Disney brand items. All products I use are name brand and always fresh!
Can I Have My Ears Personalized?
Yes. There are two embroidery options. Basic embroidery is $5.00. Premium embroidery is $8.00. If you are interested in personalization, please select the appropriate option associated with the item as you add it to your shopping cart.
What Type of Payment Do You Accept?
When you check out, you will be taken to a secure Paypal portal where you may either sign into a Paypal account or enter a credit card. You do not need to have a Paypal account to pay via the portal.
Are Your Baskets Safe for People with Food Allergies?
NO! My baskets contain items that could contain or have been exposed to nut, wheat and other allergens.
What If My Plans Change?
If the particulars of your trip change, please contact me with the new information. Please keep in mind that I cannot refund orders cancelled less than a week from the requested delivery date.
Do You Offer Lower Prices for Travel Agents?
Please contact me to discuss options! email@example.com
Do You Offer Custom Baskets?
I will do totally custom baskets. I charge a $25 custom basket fee per custom basket. The custom basket fee covers the time it takes for me to shop for your custom items, assembly and basket making supplies. The $25 fee is in addition to the retail price + sales tax of the items you would like included.
After I receive your request, I will send you a Paypal invoice for the amount of the custom basket fee(s). I will send you an invoice for the remaining balance once I have purchased the basket contents you’ve requested.
All custom baskets are subject to an additional $20 fee if ordered less than three weeks of the requested delivery date.
If you are interested in a custom basket, please contact me.
ALL SALES ARE FINAL